Convenience for customers should not be a financial or operational burden for the business. Thanks to AI for ensuring the possibility.
While your team is struggling with other important tasks, the lack of staff to answer queries about order tracking leaves the customer frustrated. The consequence is an impact on sales and customer loyalty due to unmet customer expectations. When translated into figures and statistics, you end up wondering where things went wrong.
The good news is: you can handle the issue now (before it develops or even if you are facing it now).
The solution is order tracking bots platforms.
Eliminating the worry about budget or manpower constraints, there are multiple chatbot platforms available. Integrating with the existing tools and offering numerous features, these AI-driven options are worth having. We are here to give you relevant insights about order tracking bots platforms that can help in decision-making. Read on to incorporate the one that suits you and streamline such a basic task.
About Order Tracking Bots for E-Commerce
The order tracking bots are the virtual assistants designed to provide customers with information about the orders and shipments. They leverage AI technology to offer real-time and accurate information on order status, delivery, returns, and more. It eliminates the need for human intervention, allowing time and focus on other essential tasks.
The AI-powered ecommerce chatbots are available 24*7, helping meet customer expectations. The chatbots are compatible with different electronic gadgets as well, with functionality over websites, messaging platforms, and apps. These chatbots use Natural Language Processing (NLP) to understand the intent and offer human-like conversations with customers.
Does Your E-Commerce Require Order Tracking Bots Platforms
The requirement for order tracking bots platforms is not universal. Rather, it depends on multiple factors. Here is how an e-commerce can understand whether they need it or not:
- High Frequency of WISMO Queries: If a significant portion of support interactions deal with ‘Where is my order?’ (WISMO) Messages, it is an indicator of a high workload.
- Customer Dissatisfaction: If there is a long response time in updating the customers for order-related information.
- Overloaded customer support team: If support agents spend the majority of their time sharing links or checking courier systems.
- High order volume: If the number of orders is growing, the issue is certain to arise sooner or later.
- Frequent delivery issues or escalations: If the team deals with recurrent disputes triggered by a lack of timely updates about delays, reroutes, or failed deliveries.
- Operational inefficiencies: Too much staff time is consumed on dealing with order updates that could be focused on higher-value activities.
- Cost-efficiency: If e-commerce is looking to lower expenditures on support costs.
10 Best Order Tracking Bots Platforms
10. Tidio
Tidio is an easy-to-use Live Chat and Chatbot plugin popular among small businesses. It provides an automated 24*7 communication service with an AI agent, Lyro. Lyro offers accurate and worthy responses enough for customer satisfaction. It further helps businesses by offering recommendations on improvements to increase their effectiveness.
Features:
- Provides a help desk to manage every channel from one place.
- Allows tasks like advanced ticket filtering, managing ticket priority, and much more.
- Offers a chatbot, known as Flows, that helps increase conversions by 26%.
- Helps recover carts, cross-sell, develop scarcity and urgency, and more.
Price:
- Free trial
- Lyro AI Agent
- Core: $39 per month
- Plus: $749 per month
9. Zendesk
It is a cloud-based customer service software that provides live chat along with other essential tools like a ticketing system, AI features, automation, email, voice, and social messaging. Zendesk serves as an order tracking bots platform by integrating customer support, automation, and order data in a single platform.
Features:
- The platform comes along with advanced data privacy and protection, including role-based access, secure authentication, and more.
- It has self-service tools like a knowledge base and analytics to measure response times and satisfaction.
- Zendesk supports real-time conversations across different platforms like mobile apps, social platforms, and web widgets.
- It also connects with major platforms like Shopify and others.
Price:
- Free trial
- Support Team: $19 per agent per month
- Suite Team: $55 per agent per month
- Suite Professional: $115 per agent per month
- Suite Enterprise: $169 per agent per month
8. AfterShip
It is the top-performing logistics and shipment tracking app ideal for e-commerce businesses. It helps track multiple orders at once while allowing auto-detection of carriers and monitors, and manages shipments from different carriers on one platform. AfterShip also offers completely automated tracking with the capability to reduce WISMO calls by 40%. It achieves this with proactive shipment notifications.
Features:
- The platform supports scaling by providing higher tracking limits and flexible plans.
- Aftership offers features like real-time tracking, Gmail push notifications, multi-carrier support, and analytics and reporting.
- It also supports API integration and customizable tracking pages.
Price:
- Free trial
- Essentials: $1 for the first month with 100 shipments per month and $0.08 per extra shipment
- Pro: $1 for the first month with 2000 shipments per month and $0.08 per extra shipment
- Premium: $1 for the first month with 2000 shipments per month and $0.12 per extra shipment
7. Eesel AI
This retail chatbot platform offers a chatbot that integrates with the popular order tracking tools like Intercom, Gorgias, and Zendesk. It extracts information from the help articles, tone of voice, past tickets, and macros to provide reliable and accurate answers.
Features:
- Eesel AI can also connect with a Shopify store and a helpdesk.
- The platform has a simulation mode capable of testing AI on numerous past tickets to demonstrate its live functionality.
- Additional offerings include AI triage, AI internal chat, and AI chat bubble.
- The data protection ensures your data is not used for training AI models.
- They follow GDPR and CCPA programs and offer EU data residency.
Price:
- Free trial
- Team: $239 per month
- Business: $639 per month
6. Robofy
This is the ecommerce chatbot that automates shipment tracking, provides real-time updates, and enhances the buying experience. It is a no-code platform that allows creating a custom GPT-based website chatbot. The developed chatbots are multilingual and lead-generation focused. The retail chatbot replies can be edited for improvement and also support GPT-4 selection on paid tiers.
Features:
- It promises increased efficiency, enhanced customer service, and improved overall satisfaction.
- The platform offers automated answers, reducing time expenditure on customer service.
- It can integrate with existing CMS and CRM platforms as well for a seamless customer experience.
- Robofy offers personalised recommendations based on customer preferences to increase upsell and cross-sell opportunities.
Price:
- Free 14-day trial
- Basic: $12 per month
- Standard: $29 per month
- Professional: $79 per month
- Enterprise: $299 per month
5. Chatfuel
It is among the leading retail chatbot platforms for business communication automation on social media platforms. Chatfuel streamlines customer interactions and supports conversions in these channels. The customer-interacting retail chatbot is capable of delivering contextual replies by understanding the customer’s history. The platform allows automation, live chat, and provides an overview of the customers who interacted with the chatbot.
Features:
- Businesses can build chat automations through Flow or Block builder.
- The AI tools from Chatfuel offer automated ads, team messaging, instant answers, broadcasts, and notifications.
Price:
- 7-day free trial
- Facebook subscription: Business at INR 1019.99 for 1000 conversations per month, and Enterprise from $400
- WhatsApp and Instagram subscription: Business at INR 400 and Enterprise from $ 400
4. Intercom
It is the AI customer service company that offers order tracking bots, AI agents, a help desk, and other proactive tools. Among the highly popular platforms, Intercom allows connecting with customers on a variety of channels. It serves SaaS and ecommerce teams for customer interaction and managing high volumes of requests. Intercom provides access to advanced AI features while supporting business scalability.
Features:
- The platform is compatible with both web and mobile devices.
- It offers Fin as an AI assistant that answers common questions instantly based on the data from the help centre content.
- Intercom also automates the workflows, offers product tours, and supports targeted messaging.
Price:
- Free 14-day trial
- Essential plan: $0.99 per Fin resolution and $39 per seat per month
- Advanced plan: $0.99 per Fin resolution and $99 per seat per month
- Expert plan: $0.99 per Fin resolution and $139 per seat per month
- Fin AI agent: $0.99 per Fin resolution
3. Gorgias
Gorgias offers a conversational AI ecommerce chatbot with sales and support skills. It delivers the brand-aligned conversations to quickly and seamlessly resolve the support inquiries. The bots are easy to set up and offer answers as per the customer data, product catalogue, and order history. The platform also contributes to a 2.5x increase in conversions with tailored recommendations.
Features:
- It integrates with marketing tools and communication channels.
- It can centralize chat, social media, email, and SMS in one console for instant insights.
- Gorgias also offers AI agents, which are automated bots trained as per the store’s data.
- Gorgias ecommerce helpdesk connects well with Shopify and other e-commerce platforms
Price:
- Starter at $10 per month with 50 tickets per month
- Basic at $50 per month with 300 tickets per month
- Pro at $300 per month with 2000 tickets per month
- Advanced at $750 per month with 5000 tickets per month
2. Pandorabots
Pandorabots is the order tracking bots platform that allows building intelligent conversational agents. The ecommerce chatbots can be modified to make animated speaking characters using ChitChat libraries. The real-time animation can be further integrated with Rapport. It offers multilingual support, allowing users to write AI/ML scripts in any natural language. The bots make contextually conscious decisions.
Features:
- It supports both code and no-code chatbot development for developers and CX designs.
- There is no platform lock-in, thus allowing developers to download their code.
- Pandorabots integrates with apps and systems and allows speech-to-text and text-to-speech coding through a voice-enabled option.
Price:
- Free trial
- Sandbox: Free
- Developer: $19 per month
- Pro: $199 per month
1. Boltic
Boltic supports AI workflow automation for customer support, finance, product, and marketing. It offers retail and e-commerce services to businesses by streamlining their inventory management. Boltic enhances customer satisfaction and e-commerce fulfilment workflows.
Features:
- The platform can be leveraged for spot-on product recommendations to improve customer satisfaction.
- Boltic serves the companies for customer segmentation and targeting, inventory cataloguing and management, real-time alerts for cart abandonment, and personalised product recommendations.
- It integrates with the commonly used tools in the e-commerce industry.
Price:
- Free trial
- Growth: $33 per month
- Business: $179 per month
Conclusion
Order tracking bots are a must-have for businesses to ensure customer satisfaction. It offers real-time updates, seamless communication, and zero delay response to provide customers with the details they want. The listed platforms are designed to offer convenience while being loaded with a variety of helpful features. These options suit businesses of different sizes, from startups to large enterprises.
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