What Is Jira? - Overview, Features and Type of Jira Products

Jira is a software application that enables users to track and manage issues within a project. Developed by Atlassian, Jira has become a popular tool among agile development teams who use it to track bugs, stories, epics, and other tasks. 

Jira's flexibility and customization options allow it to be adapted to fit the needs of any project, making it a versatile tool for managing software development. If you're looking for a tool to help manage your team's workflow, Jira is a great option. Read on to learn more about what Jira has to offer.

Introduction To Jira

A well-known name in the world of issue-tracking systems, Jira is a popular choice for many software development teams. Jira's main function is to track issues, or as they are more commonly known, "tickets." Tickets can represent anything that needs to be tracked, such as tasks, bugs, features, etc. In addition to tracking tickets, Jira also offers project management features such as version control, release cycles, and burndown charts.

So what makes Jira so popular? In short, its flexibility. Jira can be used for a wide variety of tasks, from managing a small team's workflow to tracking large-scale projects with hundreds of users. Additionally, Jira integrates with a number of other tools (such as HipChat and Confluence) to provide a complete solution for managing software development.

Key features of Jira

Jira's popularity can be attributed to its many features, which include:

Time tracking:

You can track the time spent on issues in Jira to get a better understanding of your project's timeline. This feature covers various parameters and views, like Working hours per day, per week, week, etc.

By tracking this information, you can more effectively manage your project's timeline and budget. There are also numerous integrations available on the Atlassian Marketplace that can offer even more detailed time tracking.

Project roadmap:

With Jira's project roadmap feature, you can get a high-level overview of your project's progress, which can be helpful for keeping team members up-to-date on the project's status and for identifying potential risks or delays.

You can create a timeline, direction guidelines, and list of goals with the Project Roadmap, which provides a structure to your product development process and allows you to segment your Development Lifecycle to assign work to individual teams.

It acts as a bridge between all your teams, helping with communication and mapping progress during a project's lifecycle. People from different parts of the company, such as business executives and development team members, can use the roadmap to plan and track progress.

Mobile acess:

Jira is not limited to only being accessed from a desktop computer. It can also be used on mobile devices, which is helpful for when you're away from the office or working remotely. The Jira Mobile App enables you to view issues, create issues, and add comments. You can also receive notifications about issue updates, so you'll always be up-to-date on the latest developments.


One of the great things about Jira is that it can be customised to fit the needs of any team or project. You can create custom fields, workflows, and Issue types to make Jira work the way you want it to. Additionally, there are a number of plugins and integrations available on the Atlassian Marketplace that can further extend the functionality of Jira.


Jira offers a number of security features to help you keep your data safe. These features include user roles and permissions, password policies, two-factor authentication, and more. It is very important to keep your data secure, especially if you are working with sensitive information and Jira helps you do just that.


Jira's dashboards provide an overview of the current state of your project. You can see which issues are currently being worked on, what the next steps are, and what still needs to be done. Dashboards also make it easy to share information with other team members and stakeholders.

There are many other features that make Jira a popular choice for managing software development, but these are some of the key features that make it stand out. If you're looking for a tool to help you manage your next project, Jira is definitely worth considering.

What Is the history of Jira?

Jira was originally created by Atlassian as a bug-tracking tool for their own software development projects. The first public release of Jira was in 2002. Since then, Jira has become one of the most widely used issue-tracking and project-management tools in the world.

How does Jira work?

Jira is designed to help teams track and manage issues within a project. Jira can be used to track bugs, stories, epics, tasks, and anything else that needs to be tracked within a project. Jira's issue-tracking features enable teams to quickly identify and resolve issues. Jira's project management features help teams plan, track, and release software projects.

Types of Jira products

As Jira's popularity grew, Atlassian decided to expand the platform to offer different services to software companies that were using the agile development methodology. Today, Jira provides several internal products, including:

Jira Core

The Jira Core platform is designed for teams who need to track and manage issues within a project. Jira Core offers issue tracking, project management, and customizable workflow features. This is designed for non-technical teams who need a simple solution for tracking issues and project progress.

Jira Software

The Jira Software platform is designed for teams who need to track and manage software development projects. Jira Software offers issue tracking, project management, workflow customization, scrum and Kanban boards, and more. This is designed for agile development teams who need a tool to help them track and manage their software development projects.

Jira Service Desk

The Jira Service Desk is an add-on designed for the IT service desk and customer service teams. Jira Service Desk offers ticketing, SLAs, self-service, Knowledge Base, and more. This is designed for teams who need a tool to help them track and manage their IT service desk or customer service operations.

How does it work in product management?

Product management is one of the most common use cases for Jira Software. By integrating Jira with your product roadmap, you can keep your day-to-day tasks in sync with your overall strategy. This makes it easier to track progress and identify any potential problems early on. As a result, you can make course corrections as needed to keep your product on track.

Jira can also be used to track bugs and issues in your product. By using Jira's issue tracking features, you can quickly identify and resolve any problems that arise. This helps ensure that your product remains high quality and meets the needs of your customers. In addition, Jira Software's project management features can be used to plan and track your product development process. 

This includes setting up sprints, assigning tasks to team members, and tracking progress towards milestones. By using Jira to manage your product development process, you can ensure that your product is delivered on time and meets all of your stakeholders' expectations.

Advantages of Jira

There are many advantages of using Jira for software development, but these are some of the key benefits that make it stand out:

User-friendly interface

The first and most obvious advantage of Jira is that it has a user-friendly interface. This means that it's easy to get started with Jira and start tracking issues right away. The interface is also highly customizable, so you can tailor it to fit your specific needs.


Another advantage of Jira is that it's highly flexible. This means that it can be used for a wide variety of projects, from small personal projects to large enterprise-level projects. There's no one-size-fits-all solution for software development, so having a tool that can be customised to fit your specific needs is essential.


When it comes to project management tools, scalability is important. This is because as your project grows, so does the need for more features and functionality. With Jira, you can start with a basic set of features and then gradually add more as your needs change. This makes it easy to scale your use of Jira as your project grows.

Jira integrates with other tools

Having the option of integrating Jira with other tools is another big advantage. This is because it allows you to create a seamless workflow between different tools and systems. This can save you a lot of time and effort, as you don't need to manually transfer data between different tools.


JIRA is pretty easy to learn and you can get started with the tool without any prior knowledge or experience. The tool has a very user-friendly interface which makes it really easy to use even for beginners. There is also a lot of documentation available online as well as plenty of video tutorials that can help you get started with JIRA quickly and easily.

Great support:

If you ever run into any problems while using JIRA, you can rest assured that you will be able to find plenty of help and support online. Atlassian, the company behind JIRA, offers great customer support and there is also a large community of users who are always willing to help out.

Limitations of Jira

Now it's not that Jira is perfect and there are definitely some limitations to using the tool. Here are some of the main drawbacks of JIRA:

Jira can be complex

While Jira is user-friendly, it can also be complex. This is because it offers a wide range of features and functionality, which can be overwhelming for beginners. If you're not careful, you may end up using only a small fraction of the tool's capabilities, which can be frustrating.


Another downside of Jira is that it can be expensive. The pricing depends on the number of users and the features you need, but it can quickly become pricey for larger teams. If you're on a tight budget, Jira may not be the best option for you.

Not suited for all projects

Jira is a great tool for managing software development projects, but it's not necessarily the best option for other types of projects. If you're looking for a general-purpose project management tool, Jira may not be the right fit.

Jira does not allow to download of reports

Now, this may or may not be a limitation for you but most people find it to be a bit of a pain. Jira does not allow you to download your reports in PDF or Excel format, which can make it difficult to share them with others. This is not a deal-breaker, but it is something to keep in mind.

Migrating projects can be time consuming

If you're thinking about migrating your project from another tool to Jira, be prepared for a bit of a learning curve. Migrating an existing project can be time-consuming and may require some trial and error.

Use cases of Jira

Let us take a look at some of the real-life use cases of Jira to get a better understanding of how it can be used:

To create a systematic workflow with issue tracking:

You can associate each and every task with a developer. This helps you to know who is responsible for which task and also track the progress of each task. This allows you to have a systematic and organized workflow.

To manage a Kanban project:

Kanban is a project management methodology that emphasizes on continuous delivery and optimization of the workflow. Jira's Kanban project management tool can be used to manage such projects effectively. You will easily be able to visualize your workflow and monitor the progress of each task.

To manage a Scrum project:

Scrum is an Agile project management methodology that focuses on delivering high-quality products within a short timeframe. You can make your life easier by using Jira to manage your Scrum project effectively. The tool will help you to track the progress of each task and also ensure that all the team members are on the same page.

Alternative tools for Jira

Now, we understand that Jira may not be the perfect tool for everyone and that's why we've put together a list of some of the best alternatives to Jira.


Asana is a popular project management tool that is used by some of the biggest companies in the world, such as Airbnb, Uber, and many more. The tool is known for its ease of use and has a wide range of features.


Trello is another popular project management tool that is known for its simplicity. The tool uses a Kanban-style workflow, which can be helpful for those who are looking for an alternative to Jira's Kanban board.


Wrike is a project management tool that is similar to Asana. The tool is known for its robust set of features and has a wide range of integrations. It is best suited for larger teams. You can manage your project effectively using Wrike.


Managing your project effectively is essential for the success of your business. You need to have a clear understanding of your workflow and be able to track the progress of each task. Jira is a great tool that can help you to do just that. However, it is not suited for all projects and can be expensive for larger teams.

Jira is a great tool for tracking issues in ongoing projects. However, sometimes you need to transfer this data to a Data Warehouse for further analysis. You don't have to waste your time and money building an in-house solution for this process.

With Boltic, you can easily transfer data from Jira to Cloud-based Data Warehouses like Snowflake, Google BigQuery, Amazon Redshift, etc. without any hassle. This way, you can focus on other aspects of your business, like Analytics or Customer Management. Our platform is easy to use and will make your work life much easier. Try it today!


What is Jira and why it is used?

Jira is a popular project management tool that is used by many companies. It is known for its ease of use and has a wide range of features. Jira can be used to manage Kanban and Scrum projects effectively.

What is Jira and scrum?

The scrum framework that Jira offers makes it easier for software teams to manage complex projects. It does this by creating a culture of collaboration and setting up a structure that encourages iterative, incremental delivery. This makes it an essential tool for anyone looking to streamline their project management processes.

Is Jira a testing tool?

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No, Jira is not a testing tool. It is a project management tool that can be used to track issues and bugs in ongoing projects.

What are the benefits of Jira?

Some of the benefits of Jira include ease of use, a wide range of features, can be used to manage, Kanban and Scrum projects effectively, and being helpful for tracking issues and bugs in ongoing projects.

How many sprints are in Scrum?

In Scrum, there are two sprints: the development sprint and the review sprint. The development sprint is used to develop the product and the review sprint is used to review the product.

Who uses Jira?

Jira is used by many big and small companies across the world. It is a popular project management tool that is known for its ease of use and has a wide range of features.
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