Delivery Delay Automation

Automates tracking and complaint ticket creation for orders.

Integrations Used

About

This workflow streamlines the process of tracking order statuses and creating complaint tickets for delayed deliveries. It is particularly useful for customer service teams in e-commerce and retail industries, where timely order handling is crucial. The workflow automatically checks order statuses, updates sentiment based on delivery times, and generates complaint tickets as needed, enhancing customer satisfaction and operational efficiency. By integrating with Google Sheets, it allows for seamless data management and visibility.

How to use this template

Ensure your order data is available in a Google Sheet with appropriate access permissions.
Trigger the workflow via the Copilot Webhook with the required payload.
The workflow will assess each order's status and delivery date, updating sentiments and generating complaint tickets if necessary.
Review updated order information and complaint tickets in your Google Sheet.

Prerequisites: Access to Google Sheets and Copilot Webhook configuration.

FAQs

How does the workflow determine if an order is delayed?

The workflow compares the expected delivery date with the current date and checks the order status.

Can I customize the range of data the workflow processes?

Yes, you can adjust the range settings in the Google Sheets activity properties.

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